Shipping Policy

This policy explains where we deliver, how long it takes, what it costs and what happens if something goes wrong. It forms part of our Terms and Conditions.

1) Where we deliver

We ship from Spain to Spain and across the European Union.

We do not deliver to the Canary Islands, Ceuta or Melilla. These territories sit outside the European Union's VAT and customs area, and we would rather say so plainly than let an order through and cancel it afterwards.

2) Spain

Option	Delivery time	Cost
Standard	3–5 working days	3.99 €
Express	24–48 hours	7,99 €

Delivery times are counted in working days from dispatch, not from the moment you order. Weekends and public holidays are not working days.

3) Rest of the European Union

We deliver across the European Union. Rates and delivery times for your country are calculated and shown at checkout before you pay.

We are finalising our European carrier arrangements, and rates will improve as we do. Our intention is to make delivery free on European orders over €150 — when that is confirmed it will be stated here, and not before.

If your country does not appear at checkout, or the rate looks wrong, write to care@alborkids.com and we will sort it out directly.

4) Dispatch

We prepare and hand your order to the carrier within 1-2 working days. Orders placed at a weekend or on a public holiday are prepared on the next working day.

You will receive two emails: an acknowledgement when you order, and a dispatch confirmation with tracking when it leaves us.

5) Taxes and duties

All prices include VAT, and we deliver only within the European Union's VAT and customs territory. There is nothing further to pay when your parcel arrives — no customs charges, no handling fees, no surprises at the door.

6) Tracking your order

Your dispatch confirmation contains a tracking number and a link. Tracking usually becomes active within 24 hours of dispatch.

If tracking has not updated for three working days, write to care@alborkids.com with your order number and we will chase the carrier on your behalf.

7) Your delivery address

Please check your address carefully at checkout, including the flat or floor number. We can only send your order where you tell us to.

If you spot a mistake, write to care@alborkids.com immediately. If we have not dispatched yet we can usually correct it. Once an order is on its way we cannot change the address.

If an order comes back to us because the address was wrong or incomplete, we will contact you. You can ask us to resend it, paying delivery again, or to refund it. In the case of a refund we deduct the original outbound delivery cost, because that service was carried out.

8) If nobody is there

The carrier will normally attempt delivery, leave a notice and hold the parcel for collection. If it is not collected within the carrier's holding period, the parcel comes back to us and the same options as section 7 apply.

9) If your parcel is damaged, incomplete or wrong

Please check your order when it arrives. In all of the cases below we sort it out at our cost — you never pay to correct our mistake or the carrier's.

• Visibly damaged on arrival — note it on the carrier's delivery record if you can, and write to us within 24 hours with photographs of both the parcel and its contents.
• Something missing or wrong — write to us within 14 days of delivery with your order number and a photograph of what you received.
• Tracking says delivered but nothing arrived — check with neighbours and any building reception first, then write to us. We will open an investigation with the carrier.

Write to care@alborkids.com in every case, with your order number in the subject line.

10) Returns

You have 30 days from delivery to send something back. How that works, what it costs and what gets refunded is set out in our Returns Policy, and the first 14 days of it are your legal right, explained on our Right of Withdrawal page.

11) Questions

Write to care@alborkids.com with your order number and we will answer

Last updated: 14 September 2026